Due to Covid19, we have changed the courier to DHL from EMS by Japan Post so that we re-started shipping internationally. DHL will go smoothly but the shipping fee would be going up around 20% from EMS price.
Our response via email would be slower for the time being because we are at work in limited days and times. We kindly ask for your understanding. 2020.7.30. KYOEI
1. Do you ship the products to overseas?
Yes, we can ship our original products and other dealing products to most countries.
Please note, however, that some of our products can not be shipped to some countries by contract with manufacturer.
2. How do I place the order?
You can place the order via email
or at our retail stores.
3. What time is your business hours?
Our store is open from 10:00AM to 7:00PM on Monday through Saturday, except New Year Holiday, but closed on every Sunday.
4. Is international order free shipping charge?
No, the international order is not free shipping charge. The subtotal amount on the shopping cart never includes the freight, the shipping charge and the handling charges. We will use DHL for oversea shipment.
5. Is there the minimum order?
Yes, the lowest ordering price of products for all international customers is JYen30,000 per order. If we accept your order with the agreement for some reasons whose amount is less than JYen30,000, please let us make a claim of the handling charge which is same price as the difference between JYen30,000 and the amount of your purchasing price of products.
6. When do I have to pay the amount?
You should make the payment within 3 days after receiving our email showing the total amount including the cost of products and all other additional charges.
7. Should I pay the Japanese consumption tax?
No, the international orders are Tax Free either at retail store or on website. For your reference, the current Consumption Tax is 10% of the price of the products in Japan.
8. Do I have to pay any customs clearance fee or duties in my country?
Yes, you need to pay the tax, duty, and all other charges in YOUR country, as these charges are not included in our price. We suggest that you should check these costs before placing order.
9. How do you ship the order?
We will ship your items via DHL. We do not use any other services such as FedEx, UPS and TNT.
10. Can I get the tracking number?
Yes, we will send you the shipping information including the tracking number as soon as we ship your items to you.
11. How can I pay?
We will accept PayPal or Bank Wire Transfer only. PayPal will be useful with using credit cards. Bank Wire such as TransferWise would reqire cheap fee with good exchange rate. We cannot accept any other payment method, e.g. bank check, personal check, etc.
12. How do I pay via PayPal?
You need to own the account of PayPal as a precondition. The PayPal account you can use is just one you own. The shipping address should agree with what is registered on your PayPal account to let the products be covered with the insurance. Please let us know if you prefer to use PayPal, we will send you a request of PayPal payment.
13. How do I pay via Bank Wire Transfer?
Please select the "OUR"(Applicant) instruction in the SWIFT instructions. The "OUR" instruction means that you will pay all the transfer charges, includes the fee of the Japan's bank. Then we will receive all your payment. If you can select only "SHA"(Share) instead of "OUR", that is, you can pay the bank fee of only your country, please add JYen1500 on your invoice price because it will cost us JYen1500 as "the Charge of Inward Remittances". If the bank in your country is not based on "SWIFT", please ask your bank and select the local payment method which has the same feature.
14. Can I place a special order?
Yes, we welcome the special order of the product that is not in our stock. However we will make a claim 20% deposit of the price of the product. Please note that the deposit would not be refunded once you prefer to cancel the order later. The balance should be settled after we inform you that the product is ready to ship.
15. How long does it take to ship the order?
We will ship your order in 3-5 business days after your payment is completed. You could receive our shipping schedule if the shipment delayed.
16. How should I do if I received the products damaged?
We will pack the products carefully, and the shipment will be covered by the insurance. If the ordered products reached to you in a damaged condition, please contact to the post office in your area immediately, then contact us by the email as soon as possible. This procedure is necessary for you to be applied to the insurance.
17. How should I do if the wrong products reached?
In the case that you received the wrong products or the defective one, please contact us by an email without delay. We will make a sincere effort to solve the problem. However please agree that there are some possibilities you see the slight scratches and the dusts on the products that won't affect it. We will recognize such items as the quality goods.
In the case you felt some doubt regarding the accuracy or the collimation of the products, or unfortunately you met an initial falure, we will welcome rechecking it if you send it back to us with paying the shipping fees.
18. How should I do if I need repair service?
You have to send the items to us in your expense once you need repairing or other customer services. Please know that the items we sell won't be supported by any dealers and distributors in your country. The international shipping fee won't be very cheap. We would like to suggest that you should consider regarding such disadvantages in the international shopping before you place the order to us.
19. Can I return the products to you?
Sorry, we cannot accept your return of products basically. But, if you received the products with damage or wrong products, we of course repair or replace the products. Please refer to the above 15 and 16.
20. I am now outside Japan, but want you to send my order to address in Japan. Can I buy your products without Consumption Tax?
Sorry, you need to pay Japanese Consumption Tax. If the address for delivery is outside Japan, you do not need to pay Japanese Consumption Tax.
1. I am going to visit Japan. Can I purchase at your physical retail store without paying Japan's consumption tax?
Yes, we are the Tax-free store approved by Japan Tax Office. You can purchase products at our retail store without paying the consumption tax through the correct procedure of Tax-free.
2. How would my purchasing be applied as the Tax-free?
You have to be a temporary visitor to Japan as the precondition. It is not eligible if you are staying in Japan more than six months or working in Japan. Please refer to the site of "The Japan Tax-Free"
, then bring our store your passport with you. An acceptable passport is not a copy or other person's, but actual yours only.
3. How can I pay?
The payment methods at our retail store are Cash and Cards. We welcome JPY only. We are sorry we cannot accept USD or any other currencies. We honor the Credit Cards including VISA, Mastercard, Amex, Diners, JCB, Discover and UnionPay.
4. I am just in Japan but have no time to stop by your shop. Could you apply my order the Tax-free by the Cash on Delivery to my Hotel in Japan?
No, the Cash on Delivery is not allowed as the method of the Tax-free shopping. Please stop by our store because we have to check your actual passport directly, if you would prefer the order applied the Tax-free.
5. How should I do if I need repair service?
You have to send the items to us in your expense once you need repairing or other customer services. Please know that items we sell won't be supported by any dealers and distributors in your country. The international shipping fee won't be very cheap. We would like to suggest that you should consider regarding such disadvantages for the international shopping.
Can I ask other questions to you?
Yes, please do not hesitate to ask us any questions by email
. Thank you !